Example: Information Retention Challenges at WH

Summary of Multiple Sends by Angela Mattern of Specs for Appliances

1. 7/2/21 email sent to Jim Wolfe and MMI with Hestan manual/spec sheet links in the body of the email for newly purchased Hestan appliances (dealer - Distinctive Kitchens)

2. 11/19/21 email to Yatzel and Barbie with specs for appliances attached in Word document

3. 2/11/22 email to Barbie cc’d to Chris, Jim Wolfe, and James Wolfe with specs for appliances attached in Word document

4. 2/16/22 Barbie forwarded email from 2/11/22 (listed above) with specs for appliances document attachment to Ivey Lane

5. 3/5/22 link to the 36” Smart Induction Cooktop on the Hestan website sent to Barbie. This product page contains links to manual and other product resources.

6. 3/7/22 link to the 36” Smart Induction Cooktop on the Hestan website sent to Barbie. This product page contains links to manual and other product resources.

7. 3/30/22 36” Smart Induction Cooktop Manual PDF sent to Barbie

8. 08/19/22 email to RR with Chris, Barbie, James, Taylor, and Marty cc’d containing specs for appliances attached in Word document

9. 12/4/22 Angela resends specs for appliances attached in Word document since Taylor’s weekly report states need for appliance specs for electricians.

10. 1/16/23 Chris sends Word attachment with specs from Angela’s 11/19/21 email to Barbie and Yatzel (referenced above) to Taylor Jim and James

11. 1/16/23 James W questions if the induction cooktop manual has never been sent to WH and then after the meeting let Chris know he found an August 2022 email.

Example: Internal Info Sharing Challenges at WH & Related Consequences

Inadequate Electrical Supply to Island

01/11/22 - Angela Met in Person with James B. at the house and talked about island placement and contents and told James B that she wanted him to make sure that an electricity pathway was run while the floor has the large hole in it. James said he would take care of it.

Angela stated to Barbie that a path for electrical needed to go in before the hole in the kitchen gets filled with concrete. A few days later, Angela took these photos of the opening in the kitchen floor:

Once that large hole was filled, Angela expressed to Barbie disappointment that a pathway for electrical had not been placed. Barbie told Angela that WH did not expect it was actually going to be filled the day it was filled in, so they didn’t get to it, but not to worry it would be taken care of.

3/5/22 Barbie’s update report says under scheduled for next week “confirm cook top and hood vent”

3/7/22 Angela sends Barbie link to 36” Hestan Smart Induction Cooktop

3/9/22 Angela sends Barbie link to 36” Hestan Smart Induction Cooktop asking Barbie to find out hood requirements.

Exact date not looked up yet: Barbie calls and tells Angela no hood will be required with the induction cooktop.

3/21/2022 Group Text from Christopher Mattern to: Jim Wolfe, Zachary Turnblood [Site Super Wolf / James], Barbie Garrett [Wolf Homes], Taylor Smith 9195454457, Jim Wolfe,

Angela Mattern: “We are going to go with the induction cooktop. We will order a gas grill for outside installation. We’re good to pass on the kitchen hood and to bring the ceiling down 8”. Angela will get with Barbie today on other detailed needs today. Thanks everyone for the great work.”

3/30/22 Barbie texts to Angela about running the wire for the island before pouring “jip crete”. Angela reiterates what appliances are going in the island by texting Barbie “I think you have copies of resources for the microwave, dishwasher, and cooktop and disposal that go in the island. Is that right?” to which Barbie responds “yes, I do” For convenience, Angela sends Barbie the installation manual for smart induction cooktop.

Angela verbally implores Taylor, and Barbie, to be sure an adequate pathway is placed for electrical in the island and hears back they have things all set.

4/12/22 Angela emails Terri Beardslee about builder saying we don’t need vent hood anymore due to changing to the induction cooktop. Beardslee facilitates an even swap.

1/12/23 Angela hears in meeting between herself, WH and AVE, that the electrical pathway running to the island is inadequate to get enough power the island to operate a microwave, dishwasher, disposal, and smart induction cooktop.

1/13/23 Taylor’s weekly update proposes a 7-8K cost to revise pathway for electrical to island

1/16/23 James IV says at a meeting with Chris, Angela and Taylor that he was unaware an induction cooktop was going to be used in the island, it was “the first he’s heard of it.” WH confirmed that the pathway for electrical to the island is inadequate to support the electrical needs on the island (smart induction cooktop, microwave, dishwasher, and disposal, power strips). WH talked about not having known there would be an induction cooktop on the island and thus preparations were not made for it to be there. Angela took a short break from the meeting.

Update January 2024 -- Many more communications occurred following 1/16/23 and WH still repeatedly did not get electrical installed in the right place for the island, so a bunch of sub time was wasted addressing things repeatedly and doing costly reworks, and finally, cabinetry had to be redesigned and a ton of time was wasted to work around WH negligence (or purposefully screwing things up).